Luca Secco

Responsibilities: Build subject matter expertise and consultant skills; produce as a member of a project team delivering billable client work; ensure milestones are well managed throughout a project; Work with customers to develop and implement technical solutions with the support of others within an organization.

Key Achievements: Analyze, plan, coordinate, develop and implement a new SharePoint collection for the Clinical Information Governance department at Sanofi in Chilly-Mazarin, France; Monthly travels on-site for meetings and project milestones; Support a workshop for Novartis in New Jersey, USA. Assist in developing a prototype interface for departments leaders.

Responsibilities: Provide hardware and software support for over 250 employees onsite and remotely and ensure the proper maintenance of the workstations, printers and peripherals. Deploy desktops and laptops, install operating systems, drivers and applications, and configure network and hardware properties. Perform Active Directory administration and troubleshooting. Deploy, configure and troubleshoot mobile devices. Log, manage and dispatch incidents to appropriate teams. Provide audio and video conferences support onsite, and remotely.

Key Achievements: Provide VIP support for the UNAIDS Executive office. Provide onsite IT support for the 67th World Health Assembly held in the Palais des Nations in Geneva. Co-organize and provide onsite support for the 33rd and 34th UNAIDS Programme Coordinating Board meetings, both held in the WHO Executive Board room in Geneva.

Responsibilities: Provide hardware support for over 750 employees over 10 buildings as well as software and VIP support for a department of 30 employees. Deploy, configure and troubleshoot desktops, laptops printers and peripherals. Deploy, configure and troubleshoot desk phones and mobile devices. Log, manage and dispatch incidents to appropriate teams. Provide first level support for network related changes and incidents. Provide audio and video conferences support onsite, and remotely.

Key Achievements: Provide onsite IT support for the 66th World Health Assembly held in the Palais des Nations in Geneva.

Responsibilities: Provide a second level of IT support for over 700 employees onsite in a 10 floors building, and remotely. Liaise with global support teams to test and implement new changes. Deploy, configure and troubleshoot desktops, laptops, printers and peripherals, and install operating systems, drivers and applications. Perform Active Directory administration and troubleshooting. Deploy, configure and troubleshoot IP CISCO desk phones and mobile devices. Purchase new equipment. Log, manage and dispatch incidents to appropriate teams. Provide audio and video conferences support onsite for about 15 rooms. Provide first level support for network related changes and incidents.

Key Achievements: Provide VIP support for trading floors and Market Data Services. Co-organize a 10 floors building power down. Plan and implement the migration of a voice multiplexer for trading lines. Migrate workstations to Windows 7 and Office 2010. Relocate complexes IT and trading equipment through floors following the acquisition of new building areas.

Responsibilities: Provide first and second level of IT support for an English-speaking campus of over 150 employees and 700 students. Perform Active Directory administration and troubleshooting. Liaise with other support and Engineering teams to test and implement new changes. Deploy, configure and troubleshoot desktops, laptops, printers and peripherals, and install operating systems, drivers and applications. Conception of department’s specific computers images and renewal of the 400 campus computers. Perform office moves.

Key Achievements: Contribute to the migration of the messaging system from Microsoft Exchange 2003 to Gmail and Google Apps. Prepare conferences and training sessions.

Responsibilities: Provide proximity support for 70 employees onsite, and remotely for other regions within both the Morgan Stanley and MSCI Barra environments. Perform Active Directory administration and troubleshooting. Deploy, configure and troubleshoot desktops, laptops, printers and peripherals, and install operating systems, drivers and applications. Purchase equipment from vendors. Deploy, configure and troubleshoot desk phones (Avaya and Cisco Unified IP Phones) and Blackberry devices. Deploy, configure and troubleshoot Market Data workstations. Perform office moves. Liaise with other Support and Engineering teams to test and implement new systems and changes to the environment. Document procedures and provide trainings to business units employees.

Key Achievements: Co-organize, plan and migrate the IT infrastructure from Morgan Stanley to MSCI Barra. Coordinate and perform tests with business unit users in a datacenter’s workspace to ensure business continuity.

Responsibilities per department: Development – Plan and develop an intranet portal project; Quality – Test, write the technical documentation and train employees on the new portal; Helpdesk and Proximity Support – Provide first and second level of IT user support to over 200 employees on site, and remotely. Deploy, configure and troubleshoot desktops, laptops, printers and peripherals, and install operating systems, drivers and applications; System Administrator – Implement a test environment following the company architecture. Deploy and configure servers; Deploy and manage an Active Directory. Develop Command shell and VBA scripts; Network – Assimilate the IP address plan and routing protocols. Design network diagrams and deploy a test environment following the company architecture; Telecommunication - Deploy, configure and troubleshoot Avaya desk phones, Blackberry and Nokia devices.

Key Achievements: Plan, design and develop an intranet website. Two business travels to Beckman Coulter France in Paris to provide onsite IT support.